We offer free shipping on all orders.

We generally send out orders on the next working day latest.

Shipments to Germany are handled by DHL GoGreen or FedEx/FedEx Priority, resulting in deliveries within 1-4 working days.

We will handle the costs and organization for customs import.

Your order will be sent to our partner, who will handle customs clearance. Once completed, your goods will be shipped via DPD or Swiss Post with a tracking number provided.

Typically, this process takes an extra 1-2 working days.

Our click and collect service for online orders is accessible at our Berlin Studio Store. Opt for this choice at checkout when finalizing your online order and we will prepare it for pickup within one day.

A confirmation email will be sent once your order is ready for collection.

We accept returns within thirty (30) days of the purchase date.

Ensure the products were only tried for size, not used or laundered. They must be in undamaged original packaging and complete with all labels. Include a filled return form.

Refer to size charts before ordering to avoid returns. Refunds may take up to fourteen (14) days.

In case you are based in Germany, please follow this link: DHL Return label. Here you can either create label to print out and attach to the package or generate a QR code that will be scanned at the DHL parcel drop-off point or by the parcel carrier.

For Swiss customers: To return your order from Switzerland, use the return label in your shipment. This allows for correct customs processing, done by our subcontractor. Contact us if you need a new label.

If you are not located in Germany or Switzerland, please contact us before proceeding. Reach out via Email for assistance. We'll provide a return-form, shipping label, and support as needed.

1. Arrange the item and delivery note as per our guidelines within the package
2. Ship with the provided shipping label.
3. Your account will be credited with the refund once the return is processed

You will find detailed information about our included repair program here.

Only one discount code can be used per order and cannot be combined with other promotions.